FAQ - Haygoodies UK

FAQs

WHY ARE YOUR PRICES SO LOW?

I was surprised to get this question!
We are committed to providing high-quality at affordable prices. Our priority is to ensure that our customers can enjoy things without breaking the bank, especially in this economy!

HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

WHERE DO YOU SHIP TO?

MORE COUNTRIES HAVE BEEN ADDED TO THE LIST!

United Kingdom
Belgium
Denmark
France
Germany
Greece
Ireland
Italy
Netherlands
Norway
Spain
Sweden
Switzerland

For more shipping options, try our Haygoodies.com website

SHIPPING TIMES?

All items are custom made when ordered.

The make time can vary depending on the products.

Apparel is around 2 to 5 business days.

Footwear are a little longer, around 3-10 business days.

Please note orders placed on Friday to Sunday will begin processing on Monday.

Whilst Royal Mail is good and we may use their service we also use Yodel or Evri too. These services are tracked and may require a signature.

Parcels are picked up and may take 3-8 Business Days(Ave. 5-6 days)

I’ve included extra days to account for busy holiday times, but this can fluctuate so keep an eye out on the tracking status.

With the addition of more countries, shipping time will vary.

*There may be small differences in the design on the seams due to the custom nature of the production process!

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us.

I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

When you order multiple items at a time, they may not be shipped out at the same time. So you will probably receive one item before the next. Don’t panic if you don’t receive all of your items at once…they will get to you! 🙂

I NEED HELP WITH A LATE ORDER.

If you have placed an order with Haygoodies and it is late, we recommend first checking the tracking information provided in the shipping confirmation email. This will give you an idea of where your package is in transit. If you do not see any updates or there is a significant delay, please send a message. We will be happy to assist you in tracking down your order and addressing any issues related to the delay. Our goal is to ensure that you receive your items in a timely manner and are satisfied with your purchase.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments.

CHANGES/CANCELLATIONS

If you change your mind about your purchase, please send us an email to info@haygoodies.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET.

We provide a tracking number with every order so you can follow your package’s journey. Once your item has shipped, it becomes the responsibility of the carrier. If you experience delays or issues, we recommend reaching out to your local post office or the courier for the most accurate updates.

If you need help or have questions, our Customer Service team is happy to assist.

Please note: We are not responsible for lost or stolen packages after delivery has been confirmed.

If you have any other questions, please don’t hesitate to ask!

FAQs

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